Thursday, 2 August 2012

5B Balmoral Park, The Solitaire, Singapore 259830

5B Balmoral Park, The Solitaire #04-05, Singapore 259830....also known as home sweet home for the next 2 years or so.  I'll post additional contact info at the bottom of this post, but this is the snail mail address.

Its been a while since my last post...work has kicked in and its kind of interesting how work gets in the way of blogging.  Correlation does not equal causation, but they might be one and the same in this case.  Here are some updates and noteworthy observations:

Furniture has been bought and placed.  I think I mentioned that we bought a bunch of stuff at IKEA and then cancelled like half the order the night before it was shipped (Kara and I liked some of the furniture at Court's better).  I might mention that all of the stuff was already loaded on the truck and ready to go.  I showed up at IKEA about 30 minutes before closing without a receipt, paid $35 administrative fee since it was so close to delivery time in order to cancel shipment of some of the items.  But they meticulously identified all the pieces that were associated with the cancellation, pulled it off the truck, transferred it back to IKEA (the shipping people are sub-cons that work right in the IKEA), and I got my refund done the next day.  We went to Court's and thoroughly enjoyed our retail experience there.  There was a guy there that worked with us as we wandered through the whole store getting furniture, home furnishings, bedding, etc.  He spent the better part of 4 or 5 hours until the job was done.  Fascinating thing about the retail process here.  While there is "upselling" there is no high pressure, vulture salesmanship.  The gentlemen in the audience will know what I'm talking about....walk into a Best Buy stateside and you get assaulted by a salesperson within milliseconds of walking within 50 feet of the HDTV section.  I spent about 45 minutes walking around looking at HDTVs and was almost left unbothered the entire time.  There was the occcasional, "hi, how you doing?", but never the full on sales assault until I engaged with them.  However, once you engage, the salesperson wants you to know that they understand the product.  You can't get them to shut up.  The salespeople are REALLY, REALLY familiar with their products (the HDTV guy, the Vacuum Cleaner guy, the Bed guy, the Pillow gal, the Coffeemaker guy, the Desk lady, the phone guy, etc.).  You get the picture.  They really have a sense of pride when they explain their product to you and can match you up with the right model for what you need.  And of course, the really good ones can subtly influence you towards a slightly higher model that is more expensive than the original item you are looking for.  Also, if you don't have a clue as to what you need, they never steer you towards the most expensive model....they usually start much closer to the entry level.  This kind of sales psychology works well against me because I'm always wondering why they didn't steer me upstream.  The retail experience doesn't end with payment.  It continues with the delivery/installation teams.  We had no less than 10 different teams delivering, assembling, installing,  and placing stuff from 2 different stores.  They all call you in advance of arrival and I couldn't understand any of them on the phone.  Clearly, the better English speaking occurs on the retail floor and not in the field.  I would finally figure out that the guy on the phone is a delivery guy and just say, "Delivery?  From Courts? We are at home!"  I quickly learned that all they want to know is if you are home or not and that you are not going to screw up their delivery schedule. 
While we are on the topic, delivery is a pretty common benefit that many restaurants especially McDonalds, Chili's and others practice although the price you pay can vary from restaurant to restaurant.  Also, while it is commonplace in many places in the US (not Austin), the local cold storage (a.k.a. grocery store) even delivers.  Getting groceries has its own set of challenges.  At this time we are trying to do this SGP experience without having to buy/lease a car.  So the cold storage is about a 15 minute walk from the condo....the only thing is that while walking there isn't a big deal, walking back with your groceries presents some interesting challenges.  So we definitely take the cab back.  The cabs in SGP are pretty awesome...definitely cheaper than taxis back home and much cleaner.  There is one large cab consortium that we favor...its called Comfort/City Cab.  They accept NETS which is Singapore for DEBIT CARD (but only for Singaporean banks).  They also accept major credit cards (for a 10% fee) but its nice that they give you payment options.  The coolest thing is they have an iphone app which allows you to book a cab from your phone and they come to your location to pick you up.  Make sure you note the cab number that they send back to your screen so don't get into someone else's cab.  Also, once you get booked, they now have your cell phone and can call you if they get lost.  And they will call you...they never give up because its their job and thats the right thing to do.  The locals here are instilled with a lot "stick-to-it-iveness" and "doing things the right way".
One of those things is if you move to Singapore is to make sure to GET A PHONE RIGHT AWAY.  CELL PHONE OR LAND LINE...and it has to be a Singapore number.  It makes everything so much easier...it gives the delivery people and cabs a way to contact you.  In fact, the one department store where we bought a bunch of stuff that we needed delivered almost couldn't process our order because you need a local 8 digit phone number You can make do without it for a cab by calling them directly but you can't use the cool iphone app with a foreign cell phone.  We were holding out on the cell phones because we were going to unlock our iphones and swap SIM cards.  This would allow us to use our iPhones that we bought in the US over here on SingTel or StarHUB.  Unfortunately, we are going to have to pay to get out of our contracts, then once the AT&T bill clears, AT&T will request the unlock code from Apple and then we can use our beloved iphone 4 over here.  Well, I went to the local StarHub office (they are our cable/internet/phone provider and they also do cell phones) and was hoping to get a cheap or free phone with our contract until I figured out the iPhone thing.  Well come to find out, if you sign up for a 2 year contract you get a FREE iPhone 4S!  Unlike back home where you have to shell out several hundred dollars for a top of the line smartphone on top of your contract.  Hello StarHub!, Good Bye AT&T!  And the overall pricing structure was cheaper than what we had with AT&T for comparable service, plus we get to call overseas (landlines and mobile) as part of our plan!  That rocks.  Unfortunately no free overseas texting, but its only 15 cents and all incoming texts are FREE so once you get our numbers, feel free to text away.  US cell companies are looking somewhat more like the evil empire these days, but I think we knew that anyway.  Another benefit is that the phones over here are all unlocked, so we can use them on any supplier once we get home. SWEET. 

Ok, before we move onto pictures, here is how you can contact us:

Mailing address:
5B Balmoral Park
The Solitaire, #04-05
Singapore
259830

Another cool thing to note is that zip codes here are for a much smaller area than back home.  You could give 259830 to a taxi driver and they would likely be able to get you within 100 meters of our place I'm pretty sure. The building next door has a different zip code from us.

Phones:
Home office 512-772-5930 (note: another one of the worlds greatest inventions is VOIP...this is my Vonage line that I used for work...brought it over here and plugged it in and I use it as if I were in the US.  This also allows anyone from the states to call us without having to dial us internationally.)

Home 65-6685-5391 (I know some of you are just dying to make an international call instead of just dialing the 512 number.  If you are curious, here's how...just add 011-65 in front of our home number 6685 5391.  The phone is pretty quick to rollover to voice mail so just be patient, we'll pick it up.

Mobile 65-9067-1094 (me), 65-9067-1107 (Kara) (if you need to contact us via mobile, the previous directions on dialing internationally....from US dial 011-65-xxxx-xxxx)

Our emails are the same (thechuzoo@yahoo.com or ben.r.chu@gmail.com)

A couple of quick notes.....Singapore is 12 hours ahead of US EST.  That would be 13 hours ahead for Austin and 15 hours ahead for the left coast (California).  In simpler terms, using New York as an example, when its 3 pm on Thursday, that would make it 3 am Friday in Singapore.  I'm using UPS store to forward mail and we still have Pest Control done at the house.....so we get some calls from them at weird hours.  Best times to try us are in the mornings stateside 8-10 am EST.  Texts to our cell phones are free if you have an international data plan and want to text. 

FACETIME on iPhone/iPad


OOVOO video calling (download the program for PC/laptop, also an iPhone app, let us know what your id is; I think you can find us under thechuzoo or chuzookeeper)


We still have our email and facebook accounts so y'all can keep connected that way.


Our first ride on the MRT...Singapore's rail system...clean, cool, efficient and nothing like the NYC subway.

Aaron posing with very large wall mural of a LEGO character.

Getting fingerprinted at the Employment Pass Services Center

Fun things to do with new trash cans

Pretty tasty breaded chicken joint (the good places have long lines).  This is an entire chicken breast (both of them) that gets flattened, breaded and fried.

There are your typical burger joints just like back home...Carl's Jr fries being sampled by Kelsey

Night time at the Infinity Pool on top of Marina Bay Sands


Typical multi level shopping mall in Singapore....there are tons of malls, the entire country is a retail trap.

I got turned onto Pocari Sweat in my many travels to Japan in the lat 90's...its a Gatorade-like drink thats big in the far East.  No, its not bottled sweat from some guy named Pocari.

The fish section in one of the grocery stores (also referred to as a Cold Storage).  Fish all over the place.

Noodle and bao-tze.  Trust me....its good.
Some random observations:

Movie Theatres - Kara took the kids to see a movie and she said it was the coolest theatre ever.  You book your seats online (what a concept...you get to pick the EXACT seat(s) you want to sit in...the upside to this is that you get a gauge of how many people are going to be at the showing).  It was clean, cool and about as much as we pay back home.

Bedding - They believe in comforters here and fitted sheets, but they don't have flat sheets...not in the hotel and we couldn't find any in the stores...at least not in the packages of bedding we got for the beds.  This sort of makes sense because its just another thing you would throw off of you once it got too hot at night.

Taxi drivers - The most honest cab drivers in the world.  They always check the route that you want to go home because they don't want you to even think for a second that they would take you a longer way.  They double check to make sure that the route they select is ok with you.  And you don't have to tip them.

Olympics - No NBC over here, so we miss Bob Costas manning Olympic central.  However, they do carry the live feed from NBC so we get to see a lot of preliminaries....its not too bad.  We are getting our daily dose of USA Swimming and Michael Phelps.  Oh, by the way, Singapore won a bronze in Table Tennis! 

Clothes - Expensive.  And cut for your typical rice-eating Asian that have pencil legs.  Normally back in the USA I think they cut the clothes bigger so you think you are actually smaller than you are....its sort of like the typical American cut is a "husky" cut.  Well, over here, they cut it precisely and that means you are going to wear a little larger size than you did in the USA.  And, no, I haven't put any weight on.  

Dress code - At IBM Austin they have a really relaxed dress code.  You can wear shorts to work.  I had to go the IBM office here (my typical office is at the supplier site) to do some paperwork.  Unfortunately our pods with our clothes hadn't arrived yet so I only had shorts and a polo.  I didn't think it was a problem but the next day I got an email from my boss explaining the dress code here.  Guess what?  The dress code didn't include shorts. Oh well.

Ok, thats the latest from us over here.  We have school starting soon, we are likely joining the American Club and swim team, so there will be lots more news coming down the pipe.  We also have friends from Shanghai coming to visit at the end of this month, and Dakota and Max will be en route to rejoin us. Lots of things to report on soon.

Take care and y'all be careful out there.


















Tuesday, 10 July 2012

Dried Mango...its the new Cheetos

Its been a couple of busy days...went to the IKEA, went to the condo, took our first bus ride, bought groceries, hung out at the infinity pool several times, sampled local food and also renditions of favorite fare from back home and learning about differences between home and Singapore (some good, some interesting).

I have to start out with a story about the title of this post.  As many of you might know, Aaron has a horrible appetite although lately he's been eating better and better (even before leaving for Singapore).  One of his favorite staples (besides milk) is Cheetos.  The kid will devour them, preferably the Crunchy kind although he is partial to the Puffs as well.  Couple months back I brought back some dried mango from one of my Singapore business trips and to my surprise he ate a few pieces...I was actually pretty shocked.  Well, he made me buy him some at the airport before leaving...I told him that they have tons of this stuff over where we are going.  After we landed, he bugged me for a day to get him some more and I complied.  While he was munching his way through a bag, he announces to Kara, "Mom, dried mango....its the new Cheetos".  Thankfully, we found some less expensive $2 bags at the local grocery store today (the ones at the swanky mall next to the hotel were like $8).

The IKEA here looks and works just like the one back home in North Austin and they even serve swedish meatballs and chicken wings and pasta and it tastes pretty much the same.  However, they also serve things that look like onion ring, only they are fish rings (pretty sure we don't have those stateside....someone check my facts).  I didn't think they were bad but not a hit with the rest of the Chu clan.  With all the things that are different over here, it was almost eery and out of place for a store to look, and operate exactly the same as it does in the states...except for the fish rings.  Freaky.
Anyway, I'm sure the furniture will operate the same way also...it'll look good and function good but it just won't take me as long to get it home and put together because I actually am paying them to do deliver and assemble it.  

Kara and the kids got to see the condo for the first time and I did good...they love it.  Another delta between US and SGP....the property overview and punch list.  2 realtors and 1 relocation expert present and they went through the place like they were looking for Jimmy Hoffa's remains.  Every single light and light switch was covered with me...almost as if they were afraid I'd remove some fixtures and bring them home afterwards.  They covered every little nick, scratch, discoloration, malfunctioning water heater light (you turn the water heater on every single time before you use the shower...I kid you not...and every single plug has a little power switch right next to it...if you aren't using it you are expected to click it off) and they disclosed every defect to me and said that they would appreciate if I document and inform them of anything else and then  they can arrange for all the tradespeople to come in at one time so its more convenient for us.  Service with a smile! Now, on the flip side, they also made it clear that this is how it looks today and this is the way the owner wants it returned.  We can paint and hang all we want, but it has to be restored to the stunning pristine white that we received it in....a reasonable request I might add.  As a reminder, they give you a list of do's and dont's that you are expected to follow.  Pretty thorough.  I didn't take pictures of the condo, but I will post some in a future post.

We were determined to go get some essentials for the condo and we wanted to ride the bus so we combined the 2 activities which was a calamity.  Went to the bus stop but not sure where we wanted to go and not sure of the bus schedule...reading the posted schedule didn't help much.  A bus finally arrived....a very full bus.  We squeezed onto it and I handed my EZ link card (mass transit card you can "top up" with money...basically a debit card for the bus and MRT).  It worked for me just fine, but the driver said I still needed to pay for everyone else...I was like, well take it off of my card.  Wellllll, everyone needs their OWN EZ link card.  Oh boy.  No problem says the driver, just put cash into the till....wellllll, the smallest bill I had was $10 and the fare was like 55 cents per person and the bus driver didn't carry any change....say what?
Thank God some wonderful lady on the bus was able to break a $10 bill for me.  NOTE: carry change in SGP if you plan on paying cash for your bus rides or get an EZ link card for everyone in the family.  Lesson learned.  The bus driver kindly dropped us off at the nearest shopping area which was only a few minutes away.  FYI, we took a  cab back to the condo.  Going to have to learn how to take the bus though because it is what you will need to take to get to the MRT.  Bus and MRT are way cheaper than the cabs.  Now don't get me wrong, the cabs are cheap....real cheap when compared to NYC or even Austin, but they can still add up.  Shopping is interesting...none of the names of things are the same.  I'll have to do a separate posting on shopping.  Across the street from the IKEA is a place called GIANT...which is interesting because there is a grocery store chain in Virginia called GIANT.  The GIANT in SGP is more like a Wal-Mart on steroids....its name adequately describes the facility.  Prices here were more in line with what I am used to, although typical products from home (GoldFish, Cheetos, chips) definitely are more expensive.  And the toilet paper is not as wide.  Perhaps its my imagination, but it certainly looked narrower than the Charmin back home.  I know for some of my friends (the innocent will remain unnamed), this might cause a problem.
Electric fans are wicked expensive.  I don't even want to disclose how much I paid for an electric fan.  Lets just say they were expensive enough to give you a lesser model for free.  And it chaps me off because the pod packers couldn't get our 2 tower fans into the pods.....ugh.....

Anyway, below are some random pictures to try to catch you up with everything...more to come in later posts.

  
On top of the Marina Bay Sands with my girlfriend


Kelsey and Aaron clowning with a cardboard figure in the mall

By the infinity pool at night

Fish Congee (aka Shih Fan or Rice Porridge) with pickled radish, seaweeed,  pickled bean curd,  dried fish.  Don't knock it until you try it.  This is an awesome Chinese breakfast treat.

New interesting fruits...Yellow Watermelon, White Dragonfruit, Red Dragonfruit.  Really yummy.


Aaron enjoying domestic 1st class air travel
Kara and I sharing a hug 

Kelsey and Aaron enjoying international business class
















Mimes in the lobby of the Marina Bay Sands

Every weekend fireworks at MBS...this is right outside our window 42 floors up....great view of fireworks and light show.

Dim sum, salmon, glutinous rice, bun filled with coffee flavored bean paste, some crunchy Indian food....breakfast done right.

I'm real new to this blogging thing so I'm still figuring stuff out on my end...like how to get pictures to automagically onto the blog from my phone (learning how powerful and pervasive Google+ can be....I'm scared, but I can't stop from using it because it actually is pretty cool).  I also didn't know that the first title of this thing is the name that gets stuck with it forever, so I'm likely going to start a new one with a more catchy title.  

A few random thoughts before I try to return back to SGP time:

1. I couldn't find dryer sheets in the grocery store and I think I know why.  Kara did a load of wash at the condo this afternoon and it got really hot in the kitchen (the washer/dryer are in the kitchen which is not air conditioned).  They like to air dry their clothes here.

2. Tipping is not mandatory here and if you do, you don't have to give anywhere close to 17.5%.  Plus some places will build the tip into the bill....check it to make sure.  We've tipped very rarely thus far and are starting to do so only because its making Kara uncomfortable when we don't.

3. Maybe its my imagination but some things seem more efficient here.  Case in point, my realtor called up the cable company Monday morning and they showed up at 1 pm to connect the cable boxes and internet...done in an hour (phone to follow in a week).  That would never happen in the states.

4. Upselling is pervasive.  Every time you start to show interest in buying something in a store in the mall they try to upsell you to the next model up or try to get you to buy accessories.  They even do this in the Food Hawker center in the mall (their version of Super sizing...."would you like an extra spring roll with your meal?".  When we were in the pharmacy looking for cortisone cream for Kelsey, they told us her skin was dry and we needed to buy her some special moisturizer for her skin.  They noticed my poor posture and asked me, not once, but twice if I wanted to buy some contraption to help me stand up more straight.

5. I mentioned some American favorites made over here...
- Pasta Mania: the spaghetti with meat sauce is actually pretty good.
- Kraze Burger: Australian beef hamburger....not so good and the service stunk.  Was actually glad we didn't tip at this place.

Ok, back to sleep.....headed to the condo to deal with the gas company tomorrow and also going to EPSC (employment pass service center) so I can legally work in the country....

Adios.

Friday, 6 July 2012

Good Morning Singapore

28 hours door to door from the Gershon household (our very accommodating friends in Austin, TX) to the Marina Bay Sands lobby with 17 total pieces of luggage.  One awesome piece of borrowed luggage from V which looks like a body bag that belongs in a Quentin Tarantino movie.  Trip wasn't too bad...Kara and kids enjoyed the business class upgrades.  The service is really so much better up there.  My intention in upgrading wasn't to spoil anyone, but rather take another possible stressful variable out of the equation as I uprooted the family to go the other side of the world.  I kept reminding the kids..."don't get used to this....next time we'll be flying back there" and would motion towards the back of the plane.  Well, we'll see how many frequent flyer miles I have in the bank next time.  It will be tough to go back into coach after being able to sleep fully reclined.
After landing, we took our 4 carts of luggage over to the shuttle bus terminal and caught the 2 am shuttle to the hotel.  That sure beats the 3 cabs we would have had to take to carry our luggage over.  I think the shuttle driver was thinking...."why the hell do these people have so much friggin' luggage??!! and what is with the bodybag", but he had such a great attitude and cheerfully loaded them up.  On the way to the hotel, got the first traumatic email you get when you move to the other side of the world.  Our little dog Max has 4 large kidney stones and they need to do emergency surgery on him....sigh.  Got on the phone and authorized the vet to do whatever it takes to fix him up.  Dakota (our other dog) had this surgery in NY so I'm not too worried about him making it through.  Both dogs are going to be behind us by about a month or so due to typical animal import requirements (shots, bloodwork, quarantine).


Saw some interesting stuff during checkin:


1. Drunk woman with her wheelchair bound companion trying to convince the front desk that the room key she has is legit and she got it from a "friend" whose phone number she doesn't have.  Yeah, right.  Front desk personnel were patiently (almost too patiently) handling her.  She forgot her "friend's" name and the front desk wouldn't tell her what room any of the names she gave were in.  Meanwhile, her companion in the wheelchair is completely passed out.  I'm sure this situation would have been handled in the US with a quick call to the police, probably after the first 2 minutes.


2. Two females checking in who complained like crazy about getting a king size bed plus pullout instead of 2 twin/full size beds.  Its 2 am...take the room and go to sleep....file your complaint in the morning.  Also, they didn't understand why they had to pay for the room on July 6th since it was 2 AM on July 7th.  The front desk personnel politely said they could pay only for the 7th, but that checkin was 14 hours from now....classic deadpan.


Clearly, the US doesn't have the market on "strange" or "obnoxious ignorance" and man are the people polite over here.
Got up to our room which rocks and it took only two bellhops bring our entourage of luggage up.
My inner geek took over and I was frantically plugging in iphones, ipads, laptops, etc to get them all charged up.  Unfortunately I forgot that the power strip I brought over was surge protected....zap. Blew the breaker to the room (mental note: 230V doesn't equal 120V).  Maintenance call at 3 AM (I'm sure they are thinking we are a bunch of lunatics...yes, the Americans with the body bag and 16 other pieces of luggage.


Thank God there are plenty of outlets behind the desk.


Well, I've let the wife and kids sleep until 11:30 am...time to start the adventure.